Frequently Asked Questions

Everything you need to know about your STARTER experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 10-14 business days.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.

What payment methods do you accept?

STARTER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Afterpay and Klarna.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our spec chart for the most accurate fit.

Are your products ethically manufactured?

Yes, we are committed to sustainable fashion. Our production facilities follow strict fair-labor practices and we prioritize eco-friendly fabrics and recycled packaging in our supply chain.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or address change through our customer support team.